Submitting the form below will ensure your request is entered into our system, which will lead to a more prompt response than emailing us. We will provide you with an estimate of the time required for the job before commencing work.
CRITICAL – 24 hours
$350/hr
Changes will be investigated/resolved within 24 hours of logging a request.
They will either be resolved or an email will be sent if they are beyond three hours work.
Suitable for:
- website is down
- e-commerce issue
- payment gateway issue
- you’ve been hacked
- retrieve deleted content
QUICK – 48 hours
$250/hr
Changes will be investigated/resolved within 48 hours of logging a request.
An email will be sent if this looks to be beyond three hours work.
Suitable for:
- serious issues that need addressing promptly
- logging in issue
- removing and stopping site spam
Normal – 1 week
$150/hr
Investigation/changes will be made within 1 week of logging a request.
They will either be resolved or an email will be sent if they are beyond three hours work.
Suitable for:
- non-urgent remedial work that does not impact clients too much or your brand perception/website experience
- removing and stopping site spam
- training / how to questions
Record changes or issues you’re having with your website.
A few important points to note:
- All alterations, fixes, problem identification, resolution and testing is charged by the hour.
- During our work to resolve an issue different, unforeseen issues, can arise that will add time to your job. These issues will be additional to any quoted time/cost on your project and we’ll notify you immediately.
- If we discover the issue will take over 3 hours we will notify you before proceeding further.
- Minimum half an hour charge.
- Charges are tiered in different rates of urgency, see above.
- Our Website Services clients, get a 20% discount on all changes. Contact us for more information if you wish to subscribe.
- The time is related to business hours. I.e a 4pm submission on a Friday for Critical will be addressed by 4pm Monday.
